Terms of Use

Last updated: 13 November 2026

This short version is here to help you. It is not a replacement for the full Terms below. If the short version and the full Terms say different things, the full Terms apply.

1. About these Terms

1.1 These Terms of Use (the "Terms") are a legal agreement between you and Real Rate Freight ("we", "us", "our"). We are based in Guelph, Ontario, Canada.

1.2 These Terms apply when you use the website realratefreight.com and any related tools, documents, emails and services we provide (together, the "Platform").

1.3 How you accept. You accept these Terms when you tick the box and click the button to agree during sign-up, or when you use the Platform after we tell you the Terms have changed. If you do not agree, do not use the Platform.

1.4 Business use only. The Platform is for businesses. It is not for personal, family or household use. You confirm that you are using the Platform for your business.

1.5 You speak for your company. If you sign up or use the Platform for a company or other organization, you confirm that you have the authority to bind it to these Terms. "You" then means both you and that company. The company is responsible for everyone who uses its account.

1.6 Our Privacy Policy explains how we handle personal information.

2. Words we use

• Shipper means a business that posts a Load on the Platform because it wants freight moved.
• Carrier means a trucking business that uses the Platform to bid on Loads or accept them, and that moves the freight with its own authority, trucks and drivers.
• User means any Shipper or Carrier, and each person who uses their account.
• Load means a freight shipment that a Shipper posts on the Platform.
• Bid means a price that a Carrier offers for a Load.
• Book-now price means a price shown on a Load that a Carrier can accept right away.
• Booking means the moment the Shipper books a Carrier for a Load on the Platform, either by accepting a Bid or because the Carrier accepted the Book-now price.
• Agreed Rate means the price for moving the Load that the Shipper and the Carrier agreed at Booking. It does not include Extra Charges added later.
• Extra Charges means charges a Carrier asks for after Booking, such as waiting time. They are sometimes called accessorials.
• Shipping Contract means the contract between the Shipper and the Carrier for a Load. It is made up of the rate confirmation and the bill of lading, plus any terms the law adds.
• Shipping Documents means the bill of lading, rate confirmation, proof of delivery, carrier invoice and similar documents that the Platform produces.
• Platform Fee means the fee a Carrier pays us under section 9.
• Content means anything a User puts on the Platform, such as Load details, Bids, messages, photos, documents, ratings and comments.

3. What Real Rate Freight is, and what it is not

3.1 We provide software. The Platform is a tool. It lets Shippers post Loads, lets Carriers bid on Loads or accept a Book-now price, lets the Shipper book the Carrier it chooses, and produces Shipping Documents from the information the Shipper and the Carrier entered.

3.2 We are not a transportation company of any kind. We are not a freight broker, load broker, transport service intermediary, freight forwarder, carrier or shipper. We do not hold ourselves out as any of these.

3.3 We do not arrange transportation. In particular:

• We do not choose, assign, recommend or rank Carriers. The Shipper alone decides which Carrier to book.
• We do not set or negotiate the price. The Shipper and the Carrier agree the price between themselves.
• We do not promise that a Load will receive a Bid, be booked, be picked up or be delivered.
• We do not promise Carriers any number of Loads, or Shippers any number of Carriers.
• We never take possession or control of freight. We do not own, operate or dispatch trucks or drivers.
• We do not accept Loads from Shippers and then look for a Carrier.

3.4 We are not a party to the Shipping Contract. The Shipping Contract is between the Shipper and the Carrier only. We are not named in it as a party, we do not sign it, and we have no duties under it. We are not the agent, partner, employee or representative of any Shipper or Carrier, and no User is ours.

3.5 No freight money passes through us. The Shipper pays the Carrier directly. We never receive, hold or pass on freight charges. We do not operate a trust account for freight charges.

3.6 No insurance, no bond, no guarantee. We do not provide cargo insurance or any other insurance. We do not post a surety bond. We do not guarantee that a Carrier will perform or that a Shipper will pay.

3.7 You make your own decisions. You decide who to deal with, at what price and on what terms. You are responsible for your own decisions and for following the laws that apply to your business.

4. Accounts and sign-up

4.1 Invite only. You can only sign up with an invite. An invite link is for the business it was sent to. Do not share it, post it or sell it. We can cancel any invite link at any time.

4.2 Approval. Our staff review each new Shipper and each new Carrier before they can use the Platform. We can approve or decline any business, for any lawful reason, and we do not have to explain why.

4.3 One account per Carrier. Each Carrier may have only one account, tied to its Ontario CVOR number. You may not open a second account under another name, or use another company's CVOR number.

4.4 True and current information. Everything you give us must be true, complete and up to date. Tell us promptly if anything changes, including your legal name, contact details, insurance, CVOR number or safety rating.

4.5 Keep your account safe. You sign in with a link we email to you. Keep your email account safe and do not forward a sign-in link. You are responsible for everything done through your account, including by your employees, dispatchers and drivers. Tell us right away at support@realratefreight.com if you think someone has used your account without permission.

4.6 No transfer. You may not sell, lend or transfer your account to anyone else.

5. Carrier verification

5.1 What we check. Before a Carrier can use the Platform, our staff look at the Carrier's insurance certificate, Ontario CVOR number and safety rating. We may check again later, but we do not promise to.

5.2 A check at one point in time. Our check is done by people, using documents the Carrier gave us and public records, on the date of the check. Things can change after that date. Insurance can lapse or be cancelled. A safety rating can change. Documents can be wrong or false.

5.3 Not a guarantee. "Verified" means only that we did the check described in section 5.1 on the date shown. It does not mean we promise, guarantee or recommend the Carrier. It does not mean the Carrier is safe, insured for your Load, legally allowed to carry your Load, or will do a good job.

5.4 Shippers must do their own checks. Before you book, you are responsible for making sure the Carrier is right for your Load. This includes checking that its insurance covers the type and value of your freight, and that it holds the licences and authority your Load needs.

5.5 Carriers must stay compliant. If you are a Carrier, you confirm that at all times you:

• hold a valid CVOR certificate and every other licence, registration and authority the law requires for the Loads you take;
• carry the cargo insurance and liability insurance the law requires, and enough cargo insurance to cover the Loads you take;
• use only qualified, licensed drivers and safe, legal equipment; and
• tell us within 2 business days if your insurance is cancelled, lapses or is reduced, if your safety rating changes, or if your CVOR certificate is suspended or cancelled.

5.6 We do not verify Shippers' ability to pay. Our approval of a Shipper is not a credit check and is not a promise that the Shipper will pay. Carriers decide for themselves whether to give a Shipper credit.

6. Loads, bids and bookings

6.1 Shippers. When you post a Load, you must:

• describe it truthfully and completely, including what the goods are, weight, size, number of pieces, pickup and delivery places and times, and any special handling;
• clearly state if the goods are dangerous goods, high value, temperature controlled, oversize or need any permit;
• have the right to ship the goods; and
• state the payment terms you offer before Booking.

6.2 Carriers. When you place a Bid or accept a Book-now price, you confirm that you have the equipment, drivers, insurance and legal authority to carry that Load as described, and that you intend to carry it.

6.3 The Shipper chooses. A Shipper does not have to accept the lowest Bid or any Bid. The Shipper picks the Carrier and makes the Booking.

6.4 A Booking is a real commitment between the two of you. At Booking, the Shipper and the Carrier agree with each other that the Carrier will move the Load and the Shipper will pay the Agreed Rate, on the payment terms they agreed before Booking. That agreement is with each other, not with us.

6.5 Carry the Load yourself. A Carrier that wins a Load must carry it under its own authority, with its own trucks and drivers. A Carrier must not pass the Load to another carrier or a broker unless the Shipper agrees in writing first.

6.6 Changes and cancellations. If a Load is changed or cancelled after Booking, what happens between the Shipper and the Carrier (for example, a cancellation charge) is for the two of them to agree and settle. We do not decide it.

6.7 No fake activity. Do not post Loads you do not really intend to ship. Do not place Bids you do not really intend to honour.

7. Shipping Documents and electronic records

7.1 The documents come from your information. The Platform produces Shipping Documents using what the Shipper and the Carrier entered. We do not check that the information is correct or complete. The Shipping Documents are the Shipper's and the Carrier's documents, not ours.

7.2 You must check them. Read each Shipping Document before you rely on it or sign it. If something is wrong or missing, fix it with the other party. You are responsible for making sure your documents meet the law that applies to your Load, including any information the law says a bill of lading must contain.

7.3 Not legal advice. Our document formats are a convenience. We do not give legal advice, and we do not promise that a document is right for your Load or your province, state or country.

7.4 Electronic documents and signatures. You agree to do business with us and with other Users electronically through the Platform. You agree that clicking a button, ticking a box, typing your name or signing on a screen counts as your signature, and that electronic documents and records count as written documents.

7.5 Keep your own copies. Download and keep copies of your Shipping Documents and other records. We may delete records after a time, and we do not promise to store them for you.

8. Payment between Shipper and Carrier

8.1 The Shipper pays the Carrier directly, outside the Platform, on the payment terms the two agreed before Booking.

8.2 We do not collect, hold, send or guarantee any payment between a Shipper and a Carrier. We are not responsible if a Shipper pays late, pays less or does not pay.

8.3 A carrier invoice produced by the Platform is the Carrier's invoice to the Shipper. It is not an invoice from us and it is not a demand for payment by us.

8.4 Each Shipper and Carrier is responsible for its own taxes on the freight charges, including charging, collecting and paying GST/HST, QST or other sales taxes where they apply.

9. Our fee

9.1 Shippers pay us nothing.

9.2 Carriers pay 4% of the Agreed Rate. For each Load a Carrier wins through the Platform, the Carrier pays us a Platform Fee equal to 4% of the Agreed Rate. The Platform Fee is for the use of our software. It is not a commission for arranging transportation.

9.3 Extra Charges are not included. The Platform Fee is worked out on the Agreed Rate only. We do not charge the Platform Fee on Extra Charges added after Booking, such as waiting time.

9.4 When the fee is owed. The Platform Fee for a Load is owed once the Load is delivered. If a Load is cancelled before it is delivered, there is no Platform Fee for it.

9.5 Invoices. On the 1st of each month we send the Carrier an invoice for the Platform Fees on Loads delivered the month before. Each invoice must be paid by the 15th of that month, using a payment method shown on the invoice. We do not keep a card on file and we do not charge a monthly subscription.

9.6 Taxes. Platform Fees do not include taxes. The Carrier must also pay any GST/HST or other sales tax that applies, as shown on our invoice.

9.7 The fee does not depend on the Shipper paying. The Carrier owes the Platform Fee whether or not, and whenever, the Shipper pays the Carrier. The Carrier may not hold back or reduce a Platform Fee because of a dispute with a Shipper or with us.

9.8 Late payment. If an invoice is not paid on time, we may suspend the Carrier's account until it is paid.

9.9 Invoice questions. If you think an invoice is wrong, email support@realratefreight.com within 30 days of the invoice date and tell us why. After that, the invoice is treated as correct.

9.10 Changes to the fee. We may change the Platform Fee by giving Carriers at least 30 days' notice by email. A change does not apply to Loads booked before the change takes effect.

10. Extra Charges (accessorials)

10.1 After Booking, a Carrier may use the Platform to ask the Shipper to approve an Extra Charge, with reasons and any supporting photos or documents.

10.2 The Shipper decides whether to approve it. The Platform only records the request and the answer.

10.3 We do not decide whether an Extra Charge is fair or owed. Any disagreement about an Extra Charge is between the Shipper and the Carrier.

10.4 Carriers must not use Extra Charges to move part of the real price outside the Agreed Rate in order to lower the Platform Fee.

11. Loss, damage, delay and other claims

11.1 Claims are between the Shipper and the Carrier. Any claim for lost, damaged, delayed, stolen or undelivered freight is between the Shipper and the Carrier, and the Carrier's cargo insurer. We are not responsible for freight in any way.

11.2 The claim form is a record-keeping tool. The Platform has a form a Shipper can use to tell the Carrier about a damage claim and attach photos. Using the form sends the information to the Carrier and keeps a record. It does not send a claim to us or to an insurer. We do not review, judge, settle or pay claims.

11.3 Legal time limits and liability limits still apply. The law, the bill of lading and the Carrier's insurance policy may set strict time limits for giving notice of a claim and may limit how much a Carrier has to pay. For example, Ontario's standard conditions for general freight limit a carrier's liability to $4.41 per kilogram unless the Shipper declared a value on the bill of lading, and require written notice of a claim within 60 days after delivery. Other provinces and countries have their own rules. It is your job to know the rules for your Load, to declare a value if you need to, and to buy your own cargo insurance if you want more cover. Using our form does not change or extend any time limit, and we do not promise that using it meets any legal notice requirement.

11.4 Other disputes. The same applies to every other dispute between a Shipper and a Carrier, including about payment, Extra Charges, cancellations, service quality and conduct. You agree to settle these directly with each other. We may, but do not have to, share relevant records from the Platform with both sides.

12. Ratings and verified facts

12.1 After a Load, Shippers and Carriers may rate each other. The Platform may also show facts drawn from Platform records, such as the number of Loads completed.

12.2 Ratings are the opinions of the Users who gave them. They are not our opinions. We do not check ratings for accuracy, and we do not rank, recommend or endorse any Carrier or Shipper.

12.3 Your ratings must be honest, based on your own real experience with a Load booked on the Platform, and not abusive. Do not rate yourself, trade or pay for ratings, or use a rating as a threat to get something.

12.4 We may remove or hide a rating that we believe breaks these Terms or the law, but we do not have to. If you think a rating about you breaks these Terms, email support@realratefreight.com. We do not referee disagreements about whether a rating is deserved.

12.5 You are legally responsible for what you write in a rating.

13. Price guide

13.1 The Platform may show a typical price range for a route (the "price guide").

13.2 The price guide is general information only. It is an estimate based on limited data. It may be out of date, incomplete or wrong for your Load.

13.3 The price guide is not a quote, an offer, a recommended price or a promise that any Carrier will accept, or any Shipper will pay, a price in that range. Shippers and Carriers set their own prices independently.

14. Messages, photos and other Content

14.1 Your Content is your responsibility. You are responsible for the Content you put on the Platform. You confirm that it is true, that you have the right to share it, and that it does not break the law or anyone else's rights.

14.2 Messages. The messaging tool is for discussing Loads on the Platform. Messages are not private from us. We may store and review messages to run the Platform, deal with complaints, enforce these Terms and meet legal requirements.

14.3 Photos. Photos uploaded as proof of delivery, damage evidence or support for an Extra Charge are shared with the other party to that Load. We do not check that a photo is real, accurate or taken when and where the User says. Avoid including people's faces or other personal information that is not needed.

14.4 Permission to use Content. You keep ownership of your Content. You give us permission, free of charge, to store, copy, display and share your Content as needed to run and improve the Platform, to produce Shipping Documents, to show it to the other party to a Load, and to meet legal requirements. We may also use information from the Platform in a combined form that does not identify you, for example to build the price guide.

14.5 We may remove Content. We may remove or block any Content that we believe breaks these Terms or the law. We do not have to monitor Content and we are not responsible for Content posted by Users.

15. Rules for using the Platform

15.1 Shipper contact details. A Carrier may use a Shipper's contact details obtained through the Platform only to carry out the Load it was booked for. A Carrier must not use them for marketing, to ask for other work outside the Platform, or to pass them to anyone else.

15.2 No copying the Carrier list or other data. You must not copy, collect, download in bulk, sell or share the list of Carriers, the list of Shippers, Load details, prices, ratings or other data from the Platform, except as needed for your own Loads on the Platform.

15.3 No scraping or bots. You must not use any robot, scraper, crawler, script, browser add-on or other automated tool to access the Platform or collect data from it.

15.4 You must also not:

• use the Platform for anything illegal, or to ship anything that is illegal to ship;
• give false or misleading information, or pretend to be another person or company;
• use another User's account, or let anyone outside your business use yours;
• harass, threaten or abuse other Users or our staff;
• upload viruses or harmful code, or try to break, overload or get around the security of the Platform;
• copy, modify, reverse engineer or resell the Platform, or use it to build a competing product; or
• send spam or advertising to other Users through the Platform.

16. Keeping business on the Platform

16.1 Why this section exists. We only earn a fee when a Carrier wins a Load through the Platform. This section is here so that Users who meet through the Platform do not move their business off the Platform to avoid the Platform Fee.

16.2 The rule. If a Shipper and a Carrier first met through the Platform, then for 12 months after their most recent Booking together, every Load that Shipper gives that Carrier must be booked through the Platform.

16.3 If a Load is moved off the Platform. If a Carrier carries a Load for such a Shipper during that period without booking it through the Platform, the Carrier must tell us and pay us the Platform Fee on that Load, worked out as 4% of the price agreed for it. This fee is a fair estimate of what we lose. It is not a penalty.

16.4 Shippers. A Shipper must not ask or encourage a Carrier it met through the Platform to take Loads off the Platform during that period in order to avoid the Platform Fee.

16.5 Existing relationships are not affected. This section does not apply to a Shipper and a Carrier who can show that they did business with each other before they first connected on the Platform.

16.6 Other steps. If a User breaks this section, we may also suspend or close the User's account.

17. Privacy and emails

17.1 We handle personal information as described in our Privacy Policy.

17.2 If you put another person's personal information on the Platform (for example a driver's name or phone number, or a contact person at a delivery address), you confirm that you are allowed to share it for the purpose of the Load.

17.3 You agree that we may send you emails and notices on the Platform that are needed to run your account and your Loads, such as Booking confirmations, document notices, invoices, security notices and changes to these Terms. These service messages are part of the Platform and you cannot opt out of them while you have an account.

17.4 We will send you marketing emails only if the law allows it. Every marketing email will say who we are and include a way to unsubscribe.

18. Our software and brand

18.1 We and our licensors own the Platform, including the software, design, text, document formats, price guide, logos and the name Real Rate Freight.

18.2 While you follow these Terms, we give you a limited permission to use the Platform for your own business. This permission is personal to you, cannot be transferred, and ends when your account ends.

18.3 If you send us ideas or suggestions about the Platform, we may use them freely without paying you.

19. Availability, support and changes to the Platform

19.1 We try to keep the Platform working, but we do not promise that it will always be available, fast, secure or free of errors. It may be down for maintenance or for reasons outside our control.

19.2 Do not rely on the Platform alone for urgent or time-critical matters. We have no phone line and no set support hours. The only way to contact us is by email at support@realratefreight.com. We do not promise a response time. If a Load needs urgent attention, contact the other party directly.

19.3 We may add, change or remove features, or close the Platform, at any time. If we close the Platform, we will try to give reasonable notice so that you can download your records.

20. No warranties

The Platform, and everything on it, is provided "as is" and "as available". To the fullest extent the law allows, we give no warranties, conditions or promises of any kind about the Platform, whether express, implied or set by statute. This includes any implied warranty or condition of merchantable quality, fitness for a particular purpose, title or non-infringement.

Without limiting that, we make no promise about:

• any User, including whether a Carrier is safe, licensed, insured, honest or able to carry a Load, or whether a Shipper is honest or able to pay;
• any Carrier verification, rating, verified fact or price guide;
• any Load, Bid, Shipping Document, message, photo or other Content; or
• whether a Load will be booked, picked up, delivered on time or delivered undamaged.

21. Limits on our liability

21.1 We are not liable for freight or for other Users. To the fullest extent the law allows, we are not liable for any loss, damage, cost or claim that comes from:

• loss of, damage to, delay of, theft of or failure to deliver any freight;
• anything a Shipper, a Carrier, a driver or any other person does or fails to do, including non-payment, late payment, cancellation, a no-show, an accident, injury, death, property damage or environmental damage;
• the Shipping Contract, or any dispute between Users;
• your reliance on a Carrier verification, a rating, a verified fact, the price guide or any Content;
• errors or missing information in a Shipping Document; or
• the Platform being unavailable, or any loss or unauthorized access to data that we could not reasonably have prevented.

21.2 No indirect losses. To the fullest extent the law allows, we are not liable for any indirect, special, incidental, consequential or punitive loss, or for any loss of profit, revenue, business, contracts, goodwill or data, even if we were told it might happen.

21.3 Cap. To the fullest extent the law allows, our total liability to you for all claims connected with the Platform or these Terms, in any 12-month period, is limited to the greater of (a) the total Platform Fees you paid us in the 12 months before the event that gave rise to the claim, and (b) $500 Canadian.

21.4 These limits apply however the claim arises. They apply whether the claim is based on contract, negligence or any other tort, statute or any other legal theory, and even if we breached these Terms. They also protect our owners, directors, officers, employees and contractors.

21.5 What is not limited. Nothing in these Terms limits our liability for our own fraud or for anything else that the law does not allow us to limit.

21.6 Why these limits are fair. You agree that these limits are reasonable. We are a software provider. We have no control over the freight, the trucks, the drivers or the money. Shippers pay us nothing, and Carriers pay a small fee. Shippers and Carriers are businesses that can and should protect themselves with their own contracts and insurance.

22. Release and indemnity

22.1 Release. If you have a dispute with another User, or with anyone else because of a Load, you release us and our owners, directors, officers, employees and contractors from every claim, demand and loss connected with that dispute, to the fullest extent the law allows.

22.2 You will cover our losses caused by you. You agree to defend us, and to pay back to us and our owners, directors, officers, employees and contractors, any loss, damage, fine or cost (including reasonable legal fees) that we suffer because of a claim by someone else that comes from:

• a Load you posted, bid on, booked or carried, including any loss, damage, delay, accident, injury or death;
• your Shipping Contract or your dispute with another User;
• your Content, including your ratings;
• your breach of these Terms or of any law; or
• any claim that we acted as a broker, carrier, freight forwarder or other transport intermediary in connection with your Load.

22.3 We will tell you about any such claim within a reasonable time. We may take over the defence of the claim at your cost if we reasonably believe you are not defending it properly.

23. Suspending and ending your account

23.1 You may leave. You may stop using the Platform at any time. To close your account, email support@realratefreight.com.

23.2 We may suspend or remove you. We may suspend, limit or close any account, or remove any company from the Platform, at any time and for any lawful reason. Examples include a breach of these Terms, unpaid Platform Fees, lapsed insurance, a change in safety rating, complaints from other Users, or suspected fraud. We will try to tell you by email, but we do not always have to give notice or reasons. We are not liable to you for any loss caused by a suspension or removal.

23.3 Loads in progress. Closing or suspending an account does not cancel a Shipping Contract. The Shipper and the Carrier must still complete any Load already booked, unless they agree otherwise with each other.

23.4 What continues. After your account ends, you must still pay any Platform Fees you owe. Sections 3, 5.3, 8, 9, 11, 12.5, 14.4, 15.1, 15.2, 16, 18 and 20 to 26 continue to apply.

24. Disputes with us

24.1 Talk to us first. If you have a problem with us, email support@realratefreight.com and explain it. We will both try in good faith to settle it within 30 days.

24.2 Ontario law. These Terms, and any dispute with us, are governed by the laws of the Province of Ontario and the laws of Canada that apply in Ontario, without regard to rules that would apply another place's law.

24.3 Ontario courts. Any court case against us about the Platform or these Terms must be brought in the courts of Ontario, and you agree to the authority of those courts. We may bring a case to collect unpaid Platform Fees in Ontario or in the place where you are located.

24.4 Time limit. You must start any court case against us within one year after you first knew, or should have known, about the problem. After that, the claim is barred.

24.5 No class actions. To the fullest extent the law allows, you agree to bring claims against us only for yourself, and not as part of a class action or other group claim.

24.6 This section 24 is about disputes with us. Disputes between a Shipper and a Carrier are covered by their Shipping Contract and the law that applies to it.

25. Loads outside Ontario and across the border

25.1 The Platform is run from Ontario. Loads may start, end or pass through other provinces. Each Shipper and Carrier is responsible for knowing and following the laws of every place its Load touches, including rules about licences, registration, insurance, bills of lading, carrier liability, hours of service, weights and dimensions, dangerous goods and taxes.

25.2 Loads to or from the United States. If the Platform allows a Load to or from the United States, the Carrier is responsible for holding all required United States and Canadian operating authority, registrations, insurance and customs arrangements, and the Shipper and the Carrier are responsible for customs, duties and border paperwork. We do not act as a customs broker or as a property broker.

25.3 Language. You have asked that these Terms and all related documents be written in English. Vous avez exigé que les présentes conditions et tous les documents qui s'y rattachent soient rédigés en anglais.

26. Changes to these Terms

26.1 We may change these Terms. If we do, we will post the new Terms on the Platform, change the "Last updated" date, and tell you by email or by a notice on the Platform at least 30 days before the change takes effect. If the law or security requires a faster change, we may give shorter notice.

26.2 We may ask you to tick a box to accept the new Terms the next time you sign in. If you keep using the Platform after the change takes effect, you accept the new Terms. If you do not agree, stop using the Platform and close your account before the change takes effect.

26.3 A change does not apply to a Load booked before the change takes effect, unless the law requires it.

27. General

27.1 Whole agreement. These Terms, the Privacy Policy and any other rules we post on the Platform and refer to in these Terms are the whole agreement between you and us about the Platform. They replace any earlier discussions or promises. Nothing said by our staff changes these Terms unless it is in writing and clearly says it changes them.

27.2 No special relationship. These Terms do not make you and us partners, joint venturers, agents or employees of each other. Neither of us can bind the other.

27.3 If part is not valid. If a court decides that part of these Terms cannot be enforced, that part is changed as little as needed to make it enforceable, or removed if that is not possible. The rest of the Terms stay in force.

27.4 No waiver. If we do not enforce a part of these Terms at some time, we can still enforce it later.

27.5 Transfer. You may not transfer your rights or duties under these Terms without our written consent. We may transfer ours, for example if the business is sold or reorganized, and we will tell you if we do.

27.6 Events outside our control. We are not responsible for a failure or delay caused by something outside our reasonable control, such as an internet, power or hosting failure, a cyber attack, severe weather, a strike, a road closure or an act of government.

27.7 No rights for others. These Terms are only for the benefit of you and us, and the people protected under sections 21.4 and 22. No one else has rights under them.

27.8 Notices. We may give you notice by email to the address on your account or by a notice on the Platform. You must keep your email address up to date. You may give us notice by email to support@realratefreight.com. A notice by email is treated as received on the next business day after it is sent.

27.9 Money. All amounts in these Terms are in Canadian dollars unless they say otherwise.

27.10 Headings and examples. Headings are for convenience only. Words like "including" and "for example" do not limit what comes before them.

28. Contact us

Real Rate Freight

Guelph, Ontario, Canada

Email: support@realratefreight.com

Email is the only way to contact us. We do not offer phone support and we do not have set support hours.